Aruna spent a wonderful month relaxing and enjoying the company of family.īut then everything started going wrong as she prepared to return home. “We left on December 16 and arrived smoothly without a hitch.”Īll her detailed research had paid off. “We decided we would spend the holidays in India,” Aruna remembered. She then cross-referenced with the Consulate General of India and became confident that the trip was possible. She and her daughter planned to travel to visit family they hadn’t seen since the beginning of the pandemic.īefore purchasing the tickets, she carefully reviewed all the information and guidance offered by the U.S. Traveling to India during the pandemicĪt the end of last summer (2021), hoping that the coronavirus was subsiding, Aruna booked a flight to India on Orbitz. But as this case will highlight, sometimes even the best-laid plans can hit a roadblock. Navigating the constantly changing and often confusing pandemic-inspired travel requirements has made adventuring out into the world quite complicated. She wants Orbitz to pay for the high-priced walk-up flight it forced her to buy to get home.īut hold on - Orbitz says Aruna actually canceled the flight, and it doesn’t intend to pay for her mistake. That error cost her $3,400 - and hours of stress and anxiety. She was attempting to come home from India when she discovered Orbitz had inexplicably canceled her flight. That’s what Aruna Krishnamurthy says happened to her last January. What if Orbitz made a mistake and canceled your return flight home from vacation, leaving you stranded abroad?
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